Herbal Headquarters Frequently Asked Questions
- How can I place my order?
- How can I pay for my order?
- When can I expect my order?
- What about my personal information?
- How secure is my credit card?
- How can I contact Herbal Headquarters?
- Do you have a customer care program?
- Are the products safe?
- What is the return policy?
1. How can I place my order?
You can place your order on-line. Please ensure that all the requested information is clearly filled out. Back to Top
2. How can I pay for my order?
We accept Visa and Mastercard credit card payments, Online checks (US customers only), Paypal, money orders and personal checks. Back to Top
3. When can I expect my order?
All orders are shipped within 24 hours of confirmed payment. Deliveries usually take between 3 and 5 business days depending on where you live. We ship from both the USA and Canada so North American packages should not be exposed to many delays. International delivery varies, often delivery is achieved within 1-2 weeks but we do ask that you allow up to 21 business days for International delivery. Back to Top
4. Will my personal information be given to anyone else?
All information that we receive is for our purposes only. We have a strict company policy against giving out customer information to mailing or fax lists. Please view our Privacy policy here. Back to Top
5. How secure is my credit card?
All credit card numbers are encrypted in the software when the order is placed. We don't know of any cases of credit card fraud using our shopping system over the internet. Back to Top
6. How can I contact Herbal Headquarters?
Herbal Headquarters is a company striving to provide each and every one of its customers with the highest quality products and customer service possible. We do this with hands on quality control in our manufacturing along with the personal touch of our highly qualified staff to answer each and every one of your questions or concerns while providing you the service you deserve. You can reach us on our online human chat-line. Back to Top
7. Do you have a customer care program?
You can reach us on our human chat-line. Back to Top
8. Are the products safe?
Absolutely! Herbal Headquarters provides the highest quality of 100% all natural products, there have been no reported incidences of any problems with our products. If you have any concerns or have regular medications we recommend you consult with your doctor or pharmacist before commencing a program of pills. Back to Top
9. What is the return policy?
If, for any reason, you are unhappy with the performance of our products, you are entitled to a full 100% money-back refund of your purchase price. (Less shipping costs). In order to obtain a refund, the following instructions must be followed:
(1) if the product(s) has not been used, you must return the product(s) to us within 30 days of the original purchase date, together with a short note stating "what" is being shipped back, and "why" it is being returned; or
(2) if the product(s) has been used, you must return the unused portion of the product(s) in its original container to us within 90 days of the purchase date, together with a letter indicating the procedure followed during product use, the end results of using the product, and "why" you are dissatisfied with the product's performance. Upon receipt of these, your feedback will be promptly reviewed by our Quality Assurance Department to determine refund eligibility and as part of our continuous quality improvement program to ensure complete customer satisfaction.
(3) in order to take advantage of this guarantee policy you must try the product(s) for at least 60 days. We only refund those users who have tried the product for at least 60 days.
(4) this guarantee is not effective for any 1 month supply purchases or returns where the product requires a minimal 60 day trial for anticipated results.
Please contact us to discuss our guarantee if you have any questions. We stand behing our products 100%.
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